VitaSync Privacy Policy

Effective date: October 30, 2026

VitaSync is a personal health log from So Smart Apps LLC ("we", "our", "us"). It keeps the health details you track in one account so you can look back at them and bring them to your own appointments. This policy explains what VitaSync collects, why, and who can see it. It adds to our general Privacy Policy; where the two differ for VitaSync, this one applies.

Information we collect

Account information. Your email address, your name, and a sign-in identifier from the sign-in method you choose (email and password, Google, or Apple on iPhone, iPad, Mac and the web; the Apple option is not shown on Android). If you turn on two-step verification with an authenticator app, that setting is stored with your sign-in account. We never receive your Google or Apple password. We do not ask for your phone number.

Health information you enter.

• Medications, schedules and reminders, and your medication logs. If you scan a medication, this can also include what is printed on the label or pharmacy printout: drug name and strength, quantity, refills remaining, prescription (Rx) number, directions, and the prescriber's and pharmacy's names, phone numbers and addresses. You can edit or delete any of it. We tell the AI not to record your own name, address or date of birth, but a photo may show them, so crop or cover them if you prefer.
• Vitals and readings such as blood pressure, glucose and other biomarkers (for example ketones and weight).
• Sleep and CPAP entries, fitness activity, nutrition entries (water and meals) and mood check-ins.
• Appointments, planner items, and the reports you generate from what you logged.

This information is stored in your account in our database (Google Firebase / Cloud Firestore).

Connected services.

VitaSync does not currently connect to any other service on your behalf. It does not read your email, and it does not connect to Garmin, ResMed, LG, MyFitnessPal or Microsoft.

Camera and photos. Used only when you choose to photograph a meter or scale display, a medication label, a pharmacy printout or a pill, or to pick pictures of them, to import a reading or fill in a medication. See "AI processing" below.

Microphone and speech recognition. Used only if you choose to dictate a bug report. Your device's speech recognition turns your voice into text; VitaSync does not save the audio. On iPhone, Apple's speech recognition may process the audio under Apple's terms.

Apple Health and Health Connect (optional). If you turn it on in Settings > Health data, VitaSync reads your heart rate, blood pressure, weight, sleep, steps and workouts from Apple Health on iPhone or from Health Connect on Android. VitaSync only reads; it does not write to Apple Health or Health Connect. You choose each category on the system permission screen and can change it any time in your phone's settings (iPhone: Settings > Health > Data Access & Devices). These readings are shown on your screen and are not saved to your VitaSync account. We do not use them for advertising or marketing, do not sell them, and do not share them with data brokers or any other third party. Turning the feature off, or signing out, stops VitaSync from reading them on that device.

Diagnostics.

• Crash reports are collected through Firebase Crashlytics in release builds: the error, device model, operating-system and app version, and an installation identifier. When you are signed in, your account ID is attached to crash reports.
• Usage analytics are collected through Firebase Analytics: standard events such as app opens and screens viewed, and device, operating-system and app version, linked to an app-instance identifier. They are not used for advertising.
• Notifications. If you allow notifications, VitaSync registers your device for push notifications with Firebase Cloud Messaging and can show reminders you set on the device.
• Bug reports. If you send one (tap the floating bug button, or shake your phone, and fill in the form), or if the app sends one automatically after an unexpected error, the report contains the description or voice-note transcript you give, an optional contact email you type (we may email a short code to confirm it), the error log, the app name, version and build number, and your device model and operating-system version. Reports go to a So Smart Apps bug-tracking service hosted on Google Cloud.
• Update check. The app asks that same service which app version is the minimum supported, so it can tell you to update. The request names the app, and our server sees your IP address as with any web request.

How we use information

• To store and show your health log, show the medication reminders you set, and create reports.
• To read values from a picture you import.
• To send the optional daily Apex Life summary, if you turn it on.
• To fix bugs, keep the app secure and understand how it is used, and to answer support requests.

We do not use your health information for advertising, and we do not sell it or share it for others' marketing.

AI processing

When you import a reading from a picture, or scan a medication (up to six pictures at a time), the pictures are sent through our server (a Firebase Cloud Function, signed-in users only) to Anthropic's Claude AI service, which reads the values or medication details and returns them for you to check. You decide what to keep, and nothing is saved until you tap Save. VitaSync asks for your agreement the first time you scan, and does not save the pictures. Anthropic processes the request under its own terms. AI output can be wrong, so compare it with the original display or label, and confirm any medication with your pharmacist or prescriber. A photo of a loose pill is only a suggestion and cannot confirm what a pill is. VitaSync is not medical advice. We do not use your pictures or readings to train AI models.

Who can see your information

• You. Your health log is private to your signed-in account; database rules limit each account's records to that account.
• Reports you export or share go wherever you choose to send them.
• Apex Life (only if you turn it on). Sharing with Apex Life, another app from So Smart Apps, is off by default. If you turn on "Share with Apex Life" in VitaSync Settings, then once a day VitaSync sends a summary of that day: how many of your medications were scheduled and how many you took, your latest blood pressure and glucose readings, and how many appointments you have, to the Apex Life account that uses the same email address as your VitaSync account. It is not sent to anyone else, and if you have no Apex Life account with that email, nothing is received. You can turn it off at any time in Settings, which stops future sharing. Summaries already sent stay in your Apex Life account until you delete them there. We record when you turned it on or off.
• Service providers that process data for us, listed below.
• Legal and safety. We may disclose information if the law requires it or to protect someone's safety.

Service providers

• Google Firebase / Google Cloud: sign-in, database, cloud functions, push notifications, crash reporting and analytics, and the bug-tracking service.
• Anthropic: reading values and medication details from pictures you import or scan.
• Apple (speech recognition on iPhone, and Sign in with Apple) and Google (Sign in with Google), only for features you choose.

We do not use advertising networks, and we do not track you across other companies' apps or websites.

Retention and deletion

• We keep your information while your account is active.
• Delete your account in the app: Settings > Delete account. This permanently deletes your account and the data stored in it: medications and medication logs, blood pressure, glucose and other biomarker readings, sleep, CPAP, fitness and activities, nutrition, mood, appointments, and older records from earlier versions. This cannot be undone.
• Cannot open the app? Email [email protected] from the address on your account. We confirm who you are, delete the account and reply within 30 days.
• What deletion does not remove: bug reports you already sent, summaries already delivered to your Apex Life account (delete them there), and crash and analytics data held by Firebase under its standard retention. Backups and logs may keep copies for a short time.

Your choices and rights

• Turn device permissions (camera, microphone, speech recognition, photos and notifications) on or off in your device settings at any time. Features that need a permission stop working without it.
• Edit or delete the information the app lets you manage.
• Ask us for a copy of your information, to correct it, or to delete it by emailing [email protected]. Depending on where you live (for example California), you may have additional rights. We may need to confirm who you are first.
• We do not sell your personal information and we do not share it for advertising.

Security

Data is sent over encrypted connections and stored on Google Cloud (Firebase), which encrypts it at rest. Database rules limit your records to your signed-in account. No system is completely secure, so keep your device updated.

Health information

VitaSync is a consumer tracking tool. It is not provided by a doctor or health plan, and it is not a medical device. It does not provide medical advice, diagnosis or treatment. We treat your health information as sensitive and handle it only as described here. Talk to a healthcare professional about your health.

Children's privacy

VitaSync is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

Changes to this policy

We may update this policy. The updated version will be posted here with a new effective date, and for material changes we will tell you in the app or by email.

Contact us

So Smart Apps LLC
[email protected]
sosmartapps.app

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